#reviews

Respond professionally to negative reviews. Approach: 1. Thank them for feedback. 2. Apologize for their experience. 3. Address specific concerns mentioned. 4. Take responsibility without being defensive. 5. Explain corrective actions taken. 6. Invite offline conversation to resolve. 7. Offer to make it right. 8. Show other customers you care. Keep response public but move resolution private. Never argue or make excuses.