#damaged-goods

Handle damaged product claims. Process: 1. Express concern and apologize. 2. Request photos of damage. 3. Verify order details. 4. Explain replacement options (same item, refund, credit). 5. Arrange return shipping (prepaid label). 6. Expedite replacement shipment. 7. Waive any restocking fees. 8. Follow up to ensure satisfaction. Make it hassle-free to maintain trust.