#workshop

Facilitate a customer journey mapping workshop. Process: 1. Define persona and scenario. 2. Map stages (Awareness, Consideration, Purchase, Retention, Advocacy). 3. Identify touchpoints at each stage (website, email, support). 4. Document customer actions, thoughts, and emotions. 5. Highlight pain points and opportunities. 6. Assign ownership for improvements. Use collaborative tools (Miro, FigJam). Include pre-work template and post-workshop action plan. Deliver journey map as visual artifact.

Design a 1-hour workshop for parents of early elementary students. Agenda: 1. Welcome & Icebreaker (10 mins): 'Share a favorite book from your childhood.' 2. The Science of Reading (15 mins): Briefly explain the importance of phonics and phonemic awareness in a parent-friendly way. 3. Practical Strategies (20 mins): Model simple, fun activities parents can do at home. (e.g., 'I Spy' with letter sounds, using magnetic letters on the fridge, asking 'who, what, where, why' questions during read-alouds). 4. Resource Share (10 mins): Provide a handout with recommended book lists, websites (e.g., Starfall), and local library information. 5. Q&A (5 mins). Provide childcare and snacks to increase attendance. Offer in multiple languages if possible.