#user-guides

Create and maintain comprehensive product documentation ecosystem. Documentation types: 1. User guides: step-by-step instructions for end users. 2. API documentation: endpoints, parameters, examples. 3. Admin documentation: configuration, troubleshooting. 4. Developer docs: SDKs, integration guides. 5. Release notes: feature updates, bug fixes. Content strategy: 1. Audience-based: different docs for different user types. 2. Progressive disclosure: basic → advanced information. 3. Multimedia: screenshots, videos, interactive tutorials. 4. Search optimization: logical structure, good navigation. Maintenance workflow: 1. Documentation requirements in user stories. 2. Review process: technical accuracy, clarity. 3. Version control: docs synchronized with product releases. 4. Analytics: track usage, identify gaps. 5. User feedback: ratings, comments, improvement suggestions. Tools: GitBook, Notion, Confluence for authoring, Algolia for search. Success metrics: documentation usage, support ticket reduction, user satisfaction scores. Keep docs current: assign ownership, regular audits, automated link checking.

Create clear, usable technical documentation that reduces support burden. Documentation hierarchy: 1. Getting started guide: installation, setup, first successful use. 2. User guides: task-oriented instructions with screenshots. 3. API reference: endpoints, parameters, examples, error codes. 4. Troubleshooting: common problems with step-by-step solutions. 5. FAQ: frequent questions from support tickets. Writing principles: 1. Task-oriented: focus on what users want to accomplish. 2. Scannable format: headings, bullet points, numbered steps. 3. Progressive disclosure: basic info first, advanced details in expandable sections. 4. Plain language: avoid jargon, explain technical terms. Information architecture: logical grouping, clear navigation, search functionality. Visual elements: screenshots with annotations, flowcharts for processes, code examples with syntax highlighting. Maintenance workflow: 1. Version control with product releases. 2. User feedback integration: comments, ratings, improvement suggestions. 3. Analytics tracking: most-viewed pages, drop-off points. Tools: GitBook for collaborative editing, Loom for video walkthroughs, Snagit for annotated screenshots.