#support-scripts

Design an effective chat opening. Format: 1. Warm, personalized greeting. 2. Agent name and role. 3. Ask how you can help today. 4. Acknowledge any context from previous interactions. 5. Set expectations for response time. 6. Use friendly, conversational tone. 7. Offer proactive help based on page they're on. 8. Make them feel valued immediately. First impression sets the tone for entire interaction.