#status-updates

Communicate during service outages. Updates should include: 1. Clear acknowledgment of outage. 2. Services affected and not affected. 3. Current status and progress. 4. Estimated time to resolution (if known). 5. Workarounds if available. 6. What team is doing to fix. 7. How customers will be notified of resolution. 8. Apology and appreciation for patience. Update frequently even if no new info.