#review

Deliver strategic QBRs to enterprise customers. Preparation (1 week before): 1. Pull usage analytics. 2. Calculate ROI realized. 3. Gather customer feedback/support tickets. 4. Prepare personalized slide deck. Attendees: customer champion, economic buyer, your CSM and AE. QBR agenda (60 mins): 1. Welcome and agenda (5 mins). 2. Wins this quarter (10 mins): adoption metrics, business impact, user stories. 3. Challenges and solutions (10 mins): address any issues, show resolution. 4. Industry trends and benchmarking (10 mins): how they compare, what peers are doing. 5. Roadmap preview (10 mins): upcoming features relevant to them. 6. Strategic planning (10 mins): goals for next quarter, actions to drive more value. 7. Q&A and next steps (5 mins). Deliverables: deck PDF, action item list, schedule next QBR. Goals: increase stickiness, identify expansion opportunities, reduce churn risk.