#order-status

Communicate backorder status. Update: 1. Acknowledge item is backordered. 2. Explain reason for backorder. 3. Provide current estimated arrival date. 4. Offer to notify when item arrives. 5. Present alternative in-stock options. 6. Allow easy cancellation if desired. 7. Guarantee original price if they wait. 8. Update proactively if timeline changes. Keep customers informed and give them choices.