#omnichannel

Manage cross-channel transitions. Protocol: 1. Acknowledge previous interaction channel. 2. Confirm you have full context from other channel. 3. Summarize what's been discussed/attempted. 4. Explain why this channel is better for their issue. 5. Ensure seamless continuation of support. 6. Provide reference number for continuity. 7. Avoid making them repeat information. 8. Follow up on original channel if needed. Create unified experience.