#feedback-loop

Integrate customer success insights into product development process. CS-Product collaboration: 1. Regular feedback sessions: weekly CS insights sharing. 2. Customer advisory boards: direct product feedback from key accounts. 3. Support ticket analysis: identify common pain points and requests. 4. Usage data sharing: product analytics + CS health scores. 5. Feature request pipeline: CS-driven prioritization input. Data integration: 1. Customer health scores: product usage + satisfaction metrics. 2. Churn prediction: combine usage patterns with CS signals. 3. Expansion opportunities: feature adoption gaps + CS relationship status. 4. Product-market fit signals: usage intensity + CS feedback alignment. Process improvements: 1. CS input in product planning: quarterly roadmap reviews. 2. Beta testing coordination: CS manages customer participation. 3. Feature launch communication: CS trains on new capabilities. 4. Success metrics alignment: product KPIs + customer outcomes. Tools: integrate customer data platform with product analytics, shared dashboards showing usage + satisfaction correlation. Success indicators: reduced churn, increased expansion revenue, faster time-to-value for new customers.