#disputes

Handle commission conflicts fairly. Common disputes: 1. Split credit (two reps claim same deal). 2. Deal attribution (inbound vs. outbound claimed). 3. Clawback timing (customer churned, commission retracted). 4. Rule interpretation (new comp plan unclear). Resolution process: 1. Rep submits written dispute with evidence (CRM notes, emails, timestamps). 2. Sales ops reviews within 3 business days. 3. Gather facts: CRM history, manager input, email trail. 4. Compare to comp plan terms. 5. Make decision with rationale. 6. Communicate outcome with explanation. 7. Escalation path if unresolved (VP Sales). Prevention: 1. Crystal-clear comp plan documentation. 2. Lead routing rules documented. 3. Split rules defined upfront (50-50 for equal contribution, 70-30 if lopsided). 4. Clawback terms clarified (typically 90-day window). 5. Regular comp plan training. Manager involvement: mediate before escalation. Transparency builds trust.