#customer-education

Craft a clear, friendly explanation of refund policies. Include: 1. Eligibility criteria (timeframe, condition of product). 2. Step-by-step refund process. 3. Expected processing time. 4. Exceptions and special cases. 5. Alternative solutions (exchange, store credit). 6. Required documentation. 7. Contact information for questions. 8. Reassurance about customer satisfaction commitment. Use simple language and bullet points for clarity.