#customer-advocacy

Build repeatable referral system. Best timing: 1. After successful implementation. 2. After positive review/NPS score. 3. During quarterly business review. The ask: 'I'm glad you're seeing results. Who else in your network faces similar challenges?' Be specific: 'Do you know any [job title] at [company size] in [industry]?' Offer value exchange: refer them clients too, provide introduction template, offer referee incentive (Amazon gift card, discount). Process: 1. Identify top 20 happy customers. 2. Reach out personally (not bulk email). 3. Make ask easy ('Just reply with 2-3 names and I'll handle outreach'). 4. Send update when contact is made. 5. Report results back to referrer. Track referral source in CRM. Calculate referral conversion rate (typically 30-50% higher than cold). Incentivize reps: SPIF for most referrals monthly.