#complaint-handling

Create a professional, empathetic response to a customer complaint. Structure: 1. Acknowledge the issue and validate their frustration. 2. Apologize sincerely without making excuses. 3. Explain what went wrong (if appropriate). 4. Outline specific steps to resolve the issue. 5. Provide a timeline for resolution. 6. Offer compensation if warranted (discount, refund, credit). 7. Thank them for their patience. 8. Include direct contact information for follow-up. Tone should be warm, professional, and solution-focused.