#coaching

Learn from recorded sales calls systematically. Tools: Gong, Chorus, Fireflies. Analysis framework: 1. Talk-listen ratio (aim for 40:60, rep talks 40%). 2. Question count (discovery calls need 10+ questions). 3. Monologue length (keep under 2 minutes). 4. Next steps clarity (was next meeting scheduled?). 5. Competitor mentions (were traps set?). Review process: weekly self-review (listen to 2 own calls), monthly peer review (present 1 call to team), quarterly manager review (review all calls, spot patterns). Scoring: 1-5 on discovery depth, rapport building, objection handling, closing. Create highlight reel of best calls for training. Common improvements: ask more questions, slow down, pause after questions, recap pain before pitching solution.

Support underperforming reps with structured plan. Trigger PIP when: consecutive quarters below 70% quota, activity metrics low, skill gaps evident. PIP structure (30-60 days): 1. Clear expectations: '[Reach 80% quota next month. Book 15 meetings weekly. Demo 8 accounts.]' 2. Success metrics: specific, measurable, time-bound. 3. Support provided: daily check-ins, call shadowing, shared templates, dedicated training. 4. Timeline: weekly milestones, final review date. Documentation: initial meeting notes, weekly progress tracking, final outcome. Manager responsibilities: meet daily first week, thrice weekly after. Listen to calls together, provide real-time coaching. Identify root cause: activity problem (increase outreach), skill problem (training), fit problem (wrong role). Fair warning: clarify consequences of not meeting goals. Success rate: 30-40% turn around. If unsuccessful: respectful exit, reference based on strengths, alumni network.