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Learn from recorded sales calls systematically. Tools: Gong, Chorus, Fireflies. Analysis framework: 1. Talk-listen ratio (aim for 40:60, rep talks 40%). 2. Question count (discovery calls need 10+ questions). 3. Monologue length (keep under 2 minutes). 4. Next steps clarity (was next meeting schedul...
Support underperforming reps with structured plan. Trigger PIP when: consecutive quarters below 70% quota, activity metrics low, skill gaps evident. PIP structure (30-60 days): 1. Clear expectations: '[Reach 80% quota next month. Book 15 meetings weekly. Demo 8 accounts.]' 2. Success metrics: specif...
