#churn

Identify where users are leaving your SaaS. Analysis points: 1. Onboarding drop-off. 2. Feature usage vs frequency. 3. Payment failure rates. 4. Specific 'churn' triggers (e.g., price increase). 5. Re-engagement email strategy logic. Data-driven visualization mapping the entire user lifecycle.

Reduce customer churn. Strategies: 1. Identify at-risk customers (engagement signals). 2. Proactive outreach before churn. 3. Improve onboarding experience. 4. Regular customer success check-ins. 5. Feature adoption programs. 6. Win-back campaigns. 7. Cancel flow optimization (save offers). 8. Address product gaps. Calculate: Churned Customers ÷ Total Customers. Even small reductions compound. Focus on high-value segments first.