#account-security

Create a secure password reset process. Workflow: 1. Verify customer identity (email, phone, security questions). 2. Explain reset process clearly. 3. Send secure reset link with expiration. 4. Provide alternative methods if email inaccessible. 5. Guide through creating strong password. 6. Confirm successful reset. 7. Suggest enabling 2FA. 8. Provide security best practices. Balance security with user-friendliness.