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ChatGPTMidjourneyClaude
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Implement NPS program. Process: 1. Survey timing (post-interaction or periodic). 2. Question: 'How likely to recommend 0-10?' 3. Categorize: Promoters (9-10), Passives (7-8), Detractors (0-6). 4. Calculate: %Promoters - %Detractors. 5. Follow-up questions for context. 6. Close the loop with respondents. 7. Root cause analysis. 8. Track trends over time. Use for customer sentiment. Benchmarks vary by industry. Focus on improving score by addressing detractors.