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ChatGPTMidjourneyClaude
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Build customer success playbooks. Components: 1. Onboarding playbook (30/60/90 days). 2. Adoption playbook (feature usage). 3. Expansion playbook (upsell triggers). 4. Renewal playbook (health scoring). 5. At-risk playbook (churn prevention). 6. Champion building playbook (advocacy). 7. Segmentation by customer tier. 8. Success metrics and activities. Document best practices. Scale CS team. Proactive not reactive. Tie CS to revenue outcomes.